Privacy protection

Ck54 Privacy Policy — Your information is completely secure

Ck54 takes your personal data seriously. On this page, you can find everything you need to know — what information we collect, why we collect it, how we protect it, and what rights you have.

Last Updated: January 2026 SSL Secured
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Privacy at a glance
  • SSL 256-bit Encryption
  • Your data is never sold to third parties
  • Adhering to GDPR Guidelines
  • Right to erasure
  • Cookie control features

Our Privacy commitment

At ck54, we don't just claim your data is secure — we prove it in practice.

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Strong Encryption

All your data is protected with 256-bit SSL/TLS encryption. Every transaction and data transfer is secured using bank-grade security technology.

SSL 256-bit TLS Security
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No data shared with third parties

Your personal information is never sold or freely shared with third parties. Only limited data is shared with partners strictly necessary for legal and operational purposes.

No selling Data protection
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GDPR-Compliant Policy

Ck54 complies with the international GDPR (General Data Protection Regulation) standard. All collection, use, and storage of your data is carried out in accordance with international privacy laws.

GDPR International Standards
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Right to erasure

You may request deletion of your personal data at any time. ck54 will process the request within 30 days and remove your data from our systems.

Delete your data Within 30 days
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Cookie controls

You can choose which types of cookies to accept. Only essential cookies are enabled by default. Advertising and analytics cookies are never used without your consent.

Cookie controls User Preferences
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Transparency & Accountability

Ck54 is fully transparent about what data is collected and why. There is no hidden data collection. For any questions, you are welcome to contact our data protection team.

Transparency Accountability
Important: By using the ck54 platform, you agree to this Privacy Policy. Please read the full page carefully.

1 Introduction

Ck54 (referred to herein as "we", "us", or "the Platform") treats your personal privacy as a top priority. This Privacy Policy explains how we collect your information, the purposes for which it is used, and how we keep it secure. By using the ck54 website or app, you are considered to have read and agreed to this policy.

We believe your data belongs to you — not us. That's why we only collect what's genuinely necessary to provide our services. You'll always be notified of any changes.

This privacy policy applies to all ck54 services, websites, mobile applications, and customer support channels. For users accessing from Bangladesh, this policy has been specifically drafted in compliance with applicable Bangladeshi law.

2 What Information We Collect

Ck54 collects two types of information — data you provide directly, and data collected automatically. Details are outlined below:

Information You Provide

  • Registration details: Name, date of birth, email address, phone number, residential address
  • Identity Verification (KYC): Copy of National ID (NID), passport, or driving licence
  • Payment Information: bKash/Nagad/Rocket number, bank account details
  • Contact Details: Messages, complaints, and feedback sent to support
  • Preference Data: Game preferences, language settings, notification preferences

Automatically Collected Information

  • Device information: Your device type, operating system, and browser type
  • Network Information: IP address, internet service provider name
  • Usage Data: Time spent on each page, games played
  • Transaction History: Records of deposits, withdrawals, and betting activity
  • Cookies & tracking: Session cookies, preference cookies (based on your consent)
What we don't collect: Your bank PIN, password, or card CVV is never collected or stored.
Data type Purpose of Collection Required?
Name & email Account Registration & Communication Yes
Date of birth Age Verification (18+) Yes
NID / Passport KYC Verification & AML Compliance For withdrawals
Payment Information Deposit and withdrawal process Yes
Device & IP Security & Fraud Prevention Automatic
Gaming history Responsible gaming monitoring Automatic

3 How We Use Your Information

Ck54 uses your information only for defined purposes. No data is used unnecessarily. Our primary purposes for using your information are:

  • Service Delivery: Managing your account, enabling gameplay, and processing deposits and withdrawals.
  • Identity Verification: Verifying your age and identity in accordance with KYC requirements.
  • Security Measures: Preventing fraud, hacking, and unauthorized account access.
  • Legal Compliance: Fulfilling AML (Anti-Money Laundering) and other legal compliance obligations.
  • Contact: Important updates, transaction confirmations, and support communications.
  • Service Improvement: Analyzing your usage patterns to improve the platform.
  • Responsible gaming: Identifying signs of excessive gaming and issuing timely warnings.
  • Promotions (Optional): Informing you of new offers and bonuses, where you have given your consent.
Please Note: If you no longer wish to receive promotional emails, you can unsubscribe at any time from your account settings.

4 Who your data is shared with

Ck54 does not sell your data to third parties. However, in limited circumstances, information may be shared with specific partners:

Service Partners

Only the necessary data is shared with payment processors (bKash, Nagad, bank), KYC verification services, and game software providers. All partners are contractually bound to comply with ck54's privacy policy.

Legal Obligations

Where sharing data with authorities is legally required — such as under a court order, government investigation, or AML regulations — we will comply. In such cases, only the minimum necessary information will be shared.

Business Transfer

If ck54 undergoes a change of ownership or merger in the future, your data may be transferred to the new owner. You will be notified before this occurs.

Our Commitment: We do not share your personal data with advertising companies, data brokers, or marketing agencies.

5 Cookie policy

Ck54 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. We use three types of cookies:

  • Essential Cookies (Always On): Used to maintain your login session, security tokens, and language preferences. The site cannot function properly without these.
  • Analytics Cookies (Optional): Used to understand page traffic and which games are played most. Never used without your consent.
  • Preference Cookies (Optional): To remember your preferred game categories and display settings.

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the site.

6 Data security measures

Ck54 follows the highest industry standards to protect your data. Our security measures include:

  • 256-bit SSL Encryption: All data transmissions are encrypted.
  • Two-factor authentication (2FA): An additional layer of security when logging into your account.
  • Firewall & DDoS Protection: Measures in place to prevent server attacks.
  • Regular Security Audits: Regular audits conducted by third-party specialists.
  • Restricted Access: Only authorized personnel have access to the data they need.
  • Data backup: Encrypted backups are created on a regular basis.
Your Role: Never share your password with anyone, avoid logging in on unsecured networks, and contact support immediately if you notice any unusual activity on your account.

7 How long data is retained

Ck54 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

Data type Retention Period Reason
Account Information For as long as the account remains active Service Delivery
Transaction Records 5 years Legal Obligations
KYC Documents 5 years AML Regulations
Support Messages 3 years Dispute Resolution
Cookie data Up to 1 year User Preferences
Marketing Preferences Until unsubscribed Promotional Communications

Once the retention period expires, your data is securely deleted or anonymized. If data must be retained longer due to legal requirements, you will be notified in advance.

8 Your Rights

Under ck54's Privacy Policy, you are entitled to the following rights. To exercise any of these rights, please contact our support team:

Right to access your data

You may request to view the information we hold about you.

Right to rectification

You may request corrections to any inaccurate or outdated information.

Right to erasure

You may request deletion of your data where no legal obligation requires us to retain it.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to data portability

You may request a copy of your data in a standard format (CSV/JSON).

Right to Object

You may object to your data being used for marketing or analytics purposes.

Response Time: ck54 will respond to any rights-related request within a maximum of 30 days. For complex requests, an additional 60 days may be required, in which case you will be notified.

9 Children's Privacy

Ck54 is strictly for users aged 18 and above. We do not knowingly collect information from children or minors. If we become aware that an underage individual has created an account, that account will be immediately closed and all associated data will be deleted.

If you become aware that a minor is using ck54, please notify our support team. We will take prompt action.

To Parents and Guardians: Use parental controls on your child's device to prevent access to ck54 or similar platforms.

10 Changes to the privacy policy

Ck54 may update this Privacy Policy from time to time. We will notify you based on the nature and significance of the changes:

  • Minor changes: The "Last Updated" date at the top of this page will be revised accordingly.
  • Major changes: A notification will be sent to your registered email and via the platform.
  • Material Changes: Your consent will be obtained before any new policy takes effect.

Continued use of ck54 after any changes takes effect will be considered acceptance of the updated policy. Please check this page regularly.

11 Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, please contact our data protection team:

Live Chat

24 hours, 7 days

Response Time

Up to 48 hours

Complaints Process: When submitting a complaint, please include your account ID, a description of the issue, and the relevant date(s). We will provide an initial response within 48 hours and aim to resolve the matter fully within 30 days.

Your Data rights At a glance

At ck54, you have full control over your own data.

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View
Your Data
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Correction
Correct Inaccurate Data
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Delete
Delete data
Restrict
Stop Using
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Export
Data download
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Object
Opt Out of Marketing

About privacy Frequently Asked Questions

Answers to the most frequently asked questions about our privacy policy.

No, never. ck54 does not sell your personal data to any third party. Only limited data may be shared with essential service providers — such as payment processors or KYC verification services — and they are equally bound by our privacy policy.

Your KYC documents are stored with 256-bit SSL encryption. Only authorized personnel may access them for verification purposes. Once verification is complete, access to these documents is further restricted. This information is retained for 5 years as required by law.

Yes, you can request deletion of your data. However, we are legally required to retain transaction records and KYC information for up to 5 years under AML regulations. All other account-related data will be deleted within 30 days.

We only collect your IP address, which gives us a general sense of your location. This is used primarily for security and fraud prevention purposes. We do not track GPS or precise real-time location.

You can opt out of promotional emails at any time from the "Notifications" section in your account settings. All marketing emails also include an Unsubscribe link at the bottom. Note that transactional and security-related emails cannot be disabled.
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Play Safe, Join ck54

Ck54 welcomes you with complete assurance of your privacy and security. Register today and enjoy the best gaming experience — fully protected.

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